Free tracked shipping to all 50 states Damaged or wrong item? Free replacement 30-day returns on unused items

Returns & refunds

30-day returns. Changed your mind? Return any unused item in its original packaging within 30 days of delivery and we refund the item price. Anything that arrives damaged, defective or different from what you ordered, and any package lost in transit, is replaced or refunded at no cost to you.

Returning an item you don’t want

  1. Contact us within 30 days of delivery, choosing “Return an item”, with your order number and the item you want to return.
  2. We email you the return address and instructions, usually within one business day. Please don’t send items back without contacting us first, so we can match the parcel to your order.
  3. Pack the item unused, with all parts and in its original packaging, and send it with a tracked service. Return shipping is paid by you.
  4. When the item arrives we refund the full item price to your original payment method. Shipping was free, so there is no shipping charge to refund or deduct.

We can’t accept returns of items that have been used, installed, damaged after delivery or are missing parts or packaging.

Damaged, defective or wrong items

You get a free replacement or a full refund when:

  • the item arrives broken or damaged in transit;
  • the item is defective (doesn’t work as described) when it arrives;
  • you received the wrong item, option or quantity;
  • the package is lost (see our shipping policy).
  1. Contact us within 14 days of delivery, choosing “Damaged, defective or wrong item”.
  2. Include your order number and clear photos or a short video showing the problem (and the package label if the box was damaged).
  3. We reply within one business day. Once the problem is confirmed we send a replacement or refund you in full, whichever you prefer.

You don’t pay for any shipping in these cases. In most cases you won’t need to send the faulty item back. If we do need it, we’ll tell you how and cover the cost.

Cancelling an order

You can cancel for a full refund within 12 hours of placing your order, before it’s handed to the warehouse. Write to us as soon as possible with your order number. After that the order is already being packed and can’t be cancelled.

Refund timing

Refunds go back to the card or wallet you paid with, usually within 2 business days of approval (for returns, of receiving the item). Your bank can take another 5 to 10 business days to show it.

Your legal rights

This policy doesn’t limit any rights you have under the consumer laws of your state, including warranties that apply to defective products.

Last updated October 2026.